Leading the team4 min read
The Monday morning huddle that actually changes the week
Most practice huddles drift into firefighting within five minutes. Here's a 12-minute structure that holds — and what to do when it slips.
Coming soon
Wellbeing Programme
A wellbeing programme that runs itself — and pulls your contracts with it.
Participation in the General Practice Staff Survey is now a contractual requirement. The practices that score well will be the ones that have invested in their people before the survey links land. PracticeFit™ helps you get there.
30-minute walkthrough • no obligation • see the manager toolkit, sample reports and content calendar
The 2026/27 contract changed the stakes.
From April 2026, GP practices and PCNs must participate in the General Practice Staff Survey. Results will be shared with ICBs.
For the first time, how your staff feel about working at your practice is a piece of data your commissioner will see.
The practices that score well are the ones where staff feel supported, developed, and clear about where they are going. That does not happen by accident. It is built, deliberately, over time. We help practices build it.
The wellbeing problem in most practices
Staff are running on empty
Sickness absence is up. People are leaving. The team that's left is carrying more than is reasonable, and managers are picking up the slack.
Wellbeing is a poster, not a system
There's a noticeboard, a yoga link, an EAP no-one uses. Nothing structured. Nothing measured. Nothing CQC would call evidence.
Everything's in five different places
Staff surveys here. Patient surveys there. QOF in another spreadsheet. PCN DES somewhere else again. Nobody's joining the dots.
Three layered packages
Pick the layer that fits where you are now.
Every tier is delivered, not handed over. Pricing on application — scoped and confirmed at a 30-minute discovery demo.
Essentials
The wellbeing baseline every practice should have.
Pricing on application
Confirmed at your 30-minute discovery demo
- Annual confidential staff wellbeing survey (designed, fielded, analysed)
- Written wellbeing framework, signed off by partners
- Manager toolkit (difficult conversations, sickness, return-to-work)
- Monthly wellbeing newsletter, branded for your team
- Calendar of national wellbeing & celebration days, with assets
- Annual snapshot dashboard (PDF) — survey scores + key metrics
- CQC well-led evidence pack — ready to share
Most chosen
Core
Delivered wellbeing programme with a quarterly insight cycle.
Pricing on application
Confirmed at your 30-minute discovery demo
- Everything in Essentials, plus:
- Quarterly anonymous staff pulse + written report
- Weekly wellbeing blog, written for your team
- Two delivered wellbeing events per year (in-person or virtual)
- Patient experience survey design + reporting (FFT narrative, GPPS)
- Live wellbeing dashboard, refreshed every quarter
- Live action log refreshed every cycle
- Manager peer-support session each quarter
Plus
Wellbeing + done-for-you contract delivery.
Pricing on application
PCN/Federation pricing scoped at your discovery demo
- Everything in Core, plus:
- QOF assurance: registers, recall, year-end run-in
- PCN DES support: IIF, capacity & access, enhanced access
- Quarterly board-ready report for partners, PCN or ICB
- Dashboard cuts for PCN/Federation/ICB benchmarking
- Dedicated programme lead + named associate
- Workforce strategy review once per year
- Priority response & on-call governance support
Deliverables matrix
Exactly what lands, exactly when — across newsletters, surveys, events and dashboards.
No fluff, no “included where applicable”. Here’s the line-by-line of what each tier delivers across the year.
| Deliverable | Essentials | Core | Plus |
|---|---|---|---|
| Newsletters & content | |||
| Monthly team newsletter (branded) | |||
| Weekly wellbeing blog | — | ||
| Calendar of celebrations + assets | |||
| PCN/Federation co-branded edition | — | — | |
| Surveys | |||
| Annual confidential staff survey | |||
| Quarterly anonymous staff pulse | — | ||
| Patient experience (FFT narrative, GPPS) | — | ||
| Bespoke pulse / topic-specific surveys | — | 1 / yr | Unlimited |
| Events | |||
| Manager toolkit & briefings | |||
| Delivered wellbeing events (virtual or in-person) | — | 2 / yr | 4 / yr |
| Manager peer-support session | — | Quarterly | Monthly |
| Annual workforce strategy review | — | — | |
| Dashboards & reporting | |||
| Annual snapshot dashboard (PDF) | |||
| Live wellbeing dashboard, refreshed quarterly | — | ||
| Board-ready quarterly report | — | — | |
| PCN / Federation / ICB benchmark cuts | — | — | |
| CQC well-led evidence pack | |||
Contract integrations
Done for you — not handed back to your already-stretched team.
Wellbeing doesn’t sit on its own. We pull your QOF, PCN DES and survey work into the same programme so the evidence, the action log, and the reporting all line up.
QOF
Registers, recall plans, year-end run-in. We do the assurance work alongside your clinical lead so points don't get left on the table.
PCN DES
IIF, capacity & access, enhanced access — delivery support and reporting that actually reflects what's happening on the ground.
Staff & patient surveys
NSS, FFT narrative reporting, GPPS commentary, bespoke staff pulses. Designed, fielded, analysed, and turned into a CQC-ready report.
Comms & content
Weekly blog, monthly newsletter, calendar of celebrations, events programme — your wellbeing offer becomes visible to staff every week.
How we deliver
Four stages. One delivered programme.
We do the design, the rollout, and the reporting. Your team feels the difference. Your CQC evidence pack writes itself.
01
Diagnostic
Confidential staff survey, manager interviews, and a review of your current wellbeing activity, QOF position and PCN DES delivery. We surface where the pressure is and what’s already working.
02
Wellbeing framework + content engine
A bespoke wellbeing framework, plus your weekly blog, monthly newsletter, calendar of celebrations and events programme set up and ready to run.
03
Manager toolkit + contract integration
Practical kit for the people leading the team — and the QOF, PCN DES and patient survey work pulled into one delivery rhythm with named owners.
04
Quarterly insight cycle
Anonymous quarterly pulse, a board-ready report you can share with partners, PCN or CQC, and a refreshed action log every cycle.
Always-on layers
Wellbeing your team actually sees, every single week.
Weekly blog
A short, practical post written for your team — landing in the same place, every week.
Monthly newsletter
Pulled together for you, branded to your practice, ready to send.
Calendar of celebrations
National wellbeing and awareness days mapped to your year, with assets ready to use.
Wellbeing events
Two delivered events per year on Core — virtual or in-person, scoped to your team.
Built for every person responsible for practice wellbeing
Practice Managers
Day-to-day oversight. The person holding the team together — and who needs holding too.
Partners & Clinical Leads
Strategic leadership. The people accountable for culture, contracts and CQC well-led.
HR & Operations
Policy, process, and the connective tissue between people and systems.
PCNs
A consistent wellbeing approach across member practices, with combined reporting for the board.
Federations
Multi-practice oversight, benchmarking, and workforce strategy at scale.
ICBs
System-level wellbeing data with comparable cuts across providers.
Weekly Wellbeing blog
One short, practical post a week — written for general practice teams.
Wellbeing, leadership and the small things that make the week run better. Sample the topics below, then subscribe to get the next post in your inbox.
Sickness & absence5 min read
Return-to-work conversations: what to ask, what to leave alone
A simple framework for the conversation managers dread — focused on capability, not interrogation, and what to document afterwards.
Coming soon
Workload3 min read
Why your team is exhausted on a Tuesday (and what to do about it)
The contact curve in most practices peaks Monday and crashes Tuesday afternoon. Three small rota changes that flatten it without adding sessions.
Coming soon
CQC well-led4 min read
What 'well-led' looks like when the inspector turns up
Wellbeing evidence isn't a poster on the kitchen wall. Here's the short list of artefacts that actually answer the well-led prompts.
Coming soon
Recognition3 min read
Cheap, fast, real: recognition that staff actually believe
Pizza Friday isn't recognition. Three rituals you can start next week that staff describe — unprompted — as the reason they stay.
Coming soon
Manager craft6 min read
The one-to-one template every practice manager should steal
30 minutes, four questions, one written follow-up. The structure that turns one-to-ones from an HR chore into the most useful 30 minutes of the month.
Coming soon
Next step
Book a 30-minute demo call.
Pick a slot that works. We’ll walk you through the manager toolkit, sample reports, the live dashboard and how the tiers map to your practice — then confirm scope and pricing.
- 30 minutes, video call, no prep needed
- See the live dashboard and a sample quarterly report
- Walk through which tier fits — Essentials, Core or Plus
- Leave with indicative pricing for your practice
No payment now. No obligation. We’ll only follow up if you ask us to.
Demo call
with Hannah Nurrish
- Length
- 30 minutes
- Format
- Video call
- Cost
- Free
- Outcome
- Scope + indicative pricing
Bundled options
Handle it end-to-end, not in five different places
Most practices run QOF, PCN DES, surveys and wellbeing as four separate jobs. We pull them into one delivery rhythm with shared reporting and named owners.
Operations Core
QOF + PCN DES, run as one programme.
- QOF assurance: registers, recall, year-end run-in
- PCN DES: IIF, capacity & access, enhanced access
- Single quarterly delivery rhythm with named owners
- One reporting pack — partners, PCN and ICB-ready
Best for: Practices losing time across two contracts that should be one workflow.
Most chosen
Operations + Insight
Add staff and patient surveys to the contract delivery.
- Everything in Operations Core
- Annual staff survey + quarterly pulse
- FFT narrative reporting and GPPS commentary
- Live action log and CQC well-led evidence pack
Best for: Practices that want contract delivery and well-led evidence in one rhythm.
Whole-Practice Accelerator
All four programmes, sequenced over 12 months.
- CQC, Patient Access, Wellbeing and Strategic Planning
- QOF, PCN DES, surveys and patient comms — done for you
- Quarterly board-ready report across all domains
- Dedicated programme lead + named associate
Best for: Partnerships that want one supplier, one rhythm and one accountable lead.
Explore the individual programmes
CQC Programme
Readiness, evidence and continuous compliance.
Patient Access & Comms
Demand, list growth and managed patient comms.
Strategic Planning
Strategy, oversight, PCN navigation, succession.
Survey Packages
Patient & staff surveys — setup, delivery, reporting.
Income, Finance & Service Design
Recover income, control cost ratio, install governance.
Workforce, Skill Mix & Development
Workforce plan, skill mix, HR compliance, development.