Results
Results
Over twenty years I have set up services, led strategy and improved how patients experience primary care. A few examples, with clients described by type.
Strategic operations
A frailty service for an integrated neighbourhood team
A PCN and its neighbourhood partners
I built the business case, costings and operating model for a new integrated frailty service, bringing practices, community services and the PCN together around the same patients.
A strategy the whole network owns
A PCN
A 2026/27 network strategy shaped through a participative staff engagement event, not written in a back office.
Workforce decisions that protect income
Two PCNs
A QOF workforce planning tool linking who is employed to the indicators they deliver, and an analysis that found around £77,000 of closable immunisation income.
A compliance reset before CQC arrives
A small dispensing practice in a partner transition
Six weeks to rebuild trackers, evidence and a weekly rhythm for a new operations manager.
A Good CQC rating across six practices
A six site GP provider
As head of governance I embedded governance systems linking complaints, learning and patient experience, and the provider achieved Good overall.
Service design and set up
One of the UK's first COVID Referral Centres
Birmingham and Solihull, at the NEC
As onsite operations lead I helped design, build and open a purpose built COVID assessment, testing and outpatient facility within weeks, serving a health system of 1.2 million people.
COVID vaccination across a network
A PCN of six practices
I led the operational planning and delivery of the COVID 19 vaccination programme for the network.
A health and wellbeing team that works as one
A PCN
I brought health and wellbeing coaches and social prescribing together under one team, with a single referral route and clear roles.
Helping people stay at home after a crisis
A health and social care partnership
I managed a system wide programme supporting patients with complex needs to remain at home, and delivered one of the UK's first pilots integrating health and social care teams.
Patient experience and communication
Communicating a planned closure to 57,000 patients
A large multi site provider
A protected learning time closure campaign across every patient channel, so patients knew what to expect and where to go.
A website and digital front door patients can use
A large multi site provider
A new website and patient communication programme, including waiting room screens and a Google reviews campaign.
Safer cancer pathways
A large provider
A FIT test safety netting policy, so no patient with a positive result slips through.
Growing the patient list through listening
A six site GP provider
Targeted communication, digital engagement and You Said, We Did campaigns that increased patient registrations across six sites.