How we work
Three pillars. One job.
Operational improvement for general practice — built around how primary care actually runs, not how it looks on a slide.
Everything we offer falls into three pillars: embedded delivery programmes, independent diagnostics, and learning & development for practice managers and primary care leaders.
Pillar 01
Embedded Operational Programmes
Time-bound, remote-first programmes that sit alongside your practice or PCN until the work is done. CQC readiness, demand management, list growth, workforce design, finance and service redesign, strategic planning — each delivered as a structured 8–12 week programme with named deliverables.
We don't write reports and leave. We embed, we deliver, we hand over governance, and then we step out.
- CQC Programme — checklist, readiness pack, full readiness, continuous compliance
- Patient Access & Communications — demand, list growth, managed comms
- Strategic Planning, Workforce, Finance & Service Design
- Survey packages — patient and staff, end-to-end
Pillar 02
Diagnostics & Independent Decision Support
A 10-minute, 30-question Practice Fitness Assessment™ across 7 operational domains gives you an immediate RAG-scored picture of where your practice actually stands — not where you think it stands.
From there: a structured discovery call, an honest opinion on what to prioritise, and an independent second view on the decisions that are too important to make alone.
- Free PracticeFitness Assessment™ — RAG-scored across 7 domains
- Discovery call with Hannah — no pitch, no obligation
- Independent decision support for partners and PCN clinical directors
- Wellbeing dashboard — staff sentiment data, not just survey PDFs
Pillar 03
Learning, Development & Coaching
Workshops, masterclasses and coaching cohorts built specifically for primary care managers, aspiring PMs, PCN managers, and the wider practice leadership team. Career-stage pathways from new-in-post through to head-of-operations.
Practical, NHS-credible, no fluff. Designed to be used on Monday morning.
- Workshops on access, governance, demand, finance, workforce
- Coaching & mentoring for primary care leaders (1:1 and cohort)
- Career-stage learning pathways for PMs and operations leads
- Whole-team development for partners, PMs and clinical leads together
Not sure which pillar you need?
Start with the free Practice Fitness Assessment™ — 10 minutes, RAG-scored. Or book a discovery call and we'll talk it through.