Most practices already do surveys. Few get a useful answer back.
FFT data piles up untouched. GPPS arrives once a year and nothing changes. The annual staff survey lands on a partner's desk without a manager briefing. Free-text comments go unread because no one has time to theme them.
We run the whole cycle for you — and hand back templates the practice can keep using.
Three packages
Pick the audience — we run the cycle
Every package includes setup, delivery and reporting templates the practice keeps for future cycles. Pricing on application — confirmed at a 30-minute discovery call.
Patient Survey Package
FFT, GPPS narrative and bespoke patient experience surveys, done for you.
Setup
- Question set built from validated FFT/GPPS items + your priorities
- Branded survey templates (online, SMS, print and reception card)
- Consent and data-handling wording reviewed for IG compliance
Delivery
- Multi-channel distribution via SMS, email and reception
- Targeted boost cycles to lift response from under-represented groups
- Live response tracking — we manage the field window for you
Reporting
- Quantitative results pack with trend lines vs. previous cycles
- Free-text thematic analysis (not just word clouds)
- Patient-facing 'You said, we did' summary, ready to publish
- CQC-aligned narrative for FFT and GPPS commentary
Pricing on application. Confirmed at a 30-minute discovery call.
Staff Survey Package
Confidential staff wellbeing and culture survey with a manager-ready report.
Setup
- Validated wellbeing, workload and culture question bank
- Confidentiality protocol agreed with partners before launch
- Role and team segmentation designed for honest, anonymous reporting
Delivery
- Independent third-party hosting — responses never sit on practice systems
- Two-week field window with reminder cycles and manager comms pack
- Live anonymous response monitoring (volume only, never content)
Reporting
- Partner report with scores, trends and risk flags
- Manager briefing pack — what to share, what to action, what to leave
- Free-text themes summarised without identifying respondents
- Action log template with named owners and review dates
Pricing on application. Confirmed at a 30-minute discovery call.
Combined Patient + Staff
Both surveys, sequenced and reported together for a single CQC well-led story.
Setup
- Coordinated survey calendar across patient and staff cycles
- Shared question architecture — themes line up across both audiences
- Single project plan with one named lead from PracticeFit™
Delivery
- Both surveys fielded in a coordinated 6-week window
- Reception, SMS, email and team comms run as one campaign
- Mid-cycle nudge reporting so partners aren't waiting for the end
Reporting
- Joint insight report — where patient and staff signals agree (and don't)
- Board-ready summary for partners, PCN or ICB
- CQC well-led evidence pack — surveys, themes, actions, owners
- Refreshed action log and review schedule
Pricing on application. Confirmed at a 30-minute discovery call.
Templates you keep
Every package leaves a reusable kit behind
We don't just run one cycle and disappear. The setup, delivery and reporting templates are yours to keep, customise and re-run.
Setup templates
- Question banks (FFT, GPPS, NSS-aligned, bespoke)
- Consent and IG wording
- Comms plan and field-window calendar
- Reception script and SMS copy
Delivery templates
- Branded survey forms (online + print)
- Reminder sequences for SMS and email
- Manager briefing for staff surveys
- Booster campaign assets for under-represented groups
Reporting templates
- Quant results pack with trend visuals
- Free-text thematic analysis framework
- 'You said, we did' patient-facing summary
- CQC well-led narrative and evidence pack
- Action log with owners and review dates
Enquire
Start with a 30-minute discovery call
Tell us which audience and we'll confirm the right package, the field window, and fixed pricing before either side commits.
Confidential. No obligation. Pricing confirmed in writing after the call.
Enquire about a survey package
Tell us which package you're interested in (patient, staff or combined). We'll be in touch within two working days to arrange a discovery call.
Bundled options
Handle it end-to-end, not in five different places
Most practices run QOF, PCN DES, surveys and wellbeing as four separate jobs. We pull them into one delivery rhythm with shared reporting and named owners.
Operations Core
QOF + PCN DES, run as one programme.
- QOF assurance: registers, recall, year-end run-in
- PCN DES: IIF, capacity & access, enhanced access
- Single quarterly delivery rhythm with named owners
- One reporting pack — partners, PCN and ICB-ready
Best for: Practices losing time across two contracts that should be one workflow.
Operations + Insight
Add staff and patient surveys to the contract delivery.
- Everything in Operations Core
- Annual staff survey + quarterly pulse
- FFT narrative reporting and GPPS commentary
- Live action log and CQC well-led evidence pack
Best for: Practices that want contract delivery and well-led evidence in one rhythm.
Whole-Practice Accelerator
All four programmes, sequenced over 12 months.
- CQC, Patient Access, Wellbeing and Strategic Planning
- QOF, PCN DES, surveys and patient comms — done for you
- Quarterly board-ready report across all domains
- Dedicated programme lead + named associate
Best for: Partnerships that want one supplier, one rhythm and one accountable lead.
Explore the individual programmes
CQC Programme
Readiness, evidence and continuous compliance.
Patient Access & Comms
Demand, list growth and managed patient comms.
Staff Wellbeing
Surveys, framework, manager toolkit and content.
Strategic Planning
Strategy, oversight, PCN navigation, succession.
Survey Packages
Patient & staff surveys — setup, delivery, reporting.
Income, Finance & Service Design
Recover income, control cost ratio, install governance.
Workforce, Skill Mix & Development
Workforce plan, skill mix, HR compliance, development.