Patient Access & Comms
From the 8am rush to a list that grows.
Three levels of patient-access work, depending on what your practice needs first — calmer demand, steady list growth, or year-round managed comms.
Level 1 · Foundation
Demand Management Programme.
Redesign how patients access your practice. Reduce pressure on the front door without reducing care. Calm the 8am rush, build a real care navigation framework, and make sure your team and your patients are working from the same playbook.
- Front-door diagnostic and access pathway redesign
- Care navigation framework with reception training
- Patient communications that actually reduce repeat queries
- Measurement and reporting so improvement is visible
Enquire about Demand Management
A 12-week embedded programme. Pricing is tailored to practice size and current pressure. Register interest and we'll come back within two working days.
Bundled options
Handle it end-to-end, not in five different places
Most practices run QOF, PCN DES, surveys and wellbeing as four separate jobs. We pull them into one delivery rhythm with shared reporting and named owners.
Operations Core
QOF + PCN DES, run as one programme.
- QOF assurance: registers, recall, year-end run-in
- PCN DES: IIF, capacity & access, enhanced access
- Single quarterly delivery rhythm with named owners
- One reporting pack — partners, PCN and ICB-ready
Best for: Practices losing time across two contracts that should be one workflow.
Operations + Insight
Add staff and patient surveys to the contract delivery.
- Everything in Operations Core
- Annual staff survey + quarterly pulse
- FFT narrative reporting and GPPS commentary
- Live action log and CQC well-led evidence pack
Best for: Practices that want contract delivery and well-led evidence in one rhythm.
Whole-Practice Accelerator
All four programmes, sequenced over 12 months.
- CQC, Patient Access, Wellbeing and Strategic Planning
- QOF, PCN DES, surveys and patient comms — done for you
- Quarterly board-ready report across all domains
- Dedicated programme lead + named associate
Best for: Partnerships that want one supplier, one rhythm and one accountable lead.
Explore the individual programmes
CQC Programme
Readiness, evidence and continuous compliance.
Staff Wellbeing
Surveys, framework, manager toolkit and content.
Strategic Planning
Strategy, oversight, PCN navigation, succession.
Survey Packages
Patient & staff surveys — setup, delivery, reporting.
Income, Finance & Service Design
Recover income, control cost ratio, install governance.
Workforce, Skill Mix & Development
Workforce plan, skill mix, HR compliance, development.