Operations Manager Programme
Stepped up to run the practice? This is the handover you never had.
Twelve weeks, online, for operations managers and new practice managers in their first 18 months.
What the partners get
A manager who knows what the job is and can show it is being done.
Evidence a CQC inspector would accept.
Five lines a month, short enough to read.
How it runs
One module a week for twelve weeks. Each has a short briefing, a 90 minute live session online, one task done in your own practice and one piece of evidence filed. Three monthly check ins follow, so the rhythm holds.
The twelve modules
Get a grip
Your role and your map
The operating rhythm
Safe today
Reporting to partners
Run it properly
Money in
People: the essentials
People: leading former peers
CQC readiness and governance
Make it better
Access and the front door
Patient experience and communication
Information, data and digital
Your network and your next year
Straight answers
This is the first open cohort.
You receive a certificate of completion. It is not an accredited qualification.
Places are limited to ten.